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Reduce the number of devices in use

Having multiple devices on your internet network can slow loading time. Are you or someone else using a games console, mobile phone, tablet, PC or Mac on the same network? Disconnecting them should help speed up your streaming.

Stop any large downloads

If you’re playing online games, downloading or uploading large files while trying to watch a show, this streaming of heavy data could cause buffering.

Test your internet connection speed

At busy times, some internet service providers may deliberately slow down your connection. If you’re using Wi-Fi or broadband, you need a speed of at least 10Mbps. For 3G or 4G devices the minimum speed needed is 5Mps.

Check your speed using one of these websites:

A restart of your Router and Device solves 90% of Issues!
Before proceeding to troubleshoot any issues, please perform a restart on your equipment.
Power off your router, pull the plug for 1 min and power on again. This will clear the cache from your router. Then turn your TV box or Smart TV off, pull the plug for 1 minute and turn and back on. This will clear out all the old cache settings from your router and device and should provide a fresh connection.
his is often the solution to a lot of problems and is essential before other troubleshooting can begin.